FREQUENTLY ASKED QUESTIONS

Please find below a list of all the frequently asked questions.  

Who designed the toppers?

The toppers were designed by Alison at The Cake Topper Shop in Staffordshire and are all made to a very high standard.

How big are the wired toppers?

All the wired toppers are approximately 5" tall.

How deep is the posy pick?

The food-grade posy pick that you insert into your cake is 3" deep.

How do I use the topper?

All you have to do to use the topper is to decide where you want it and then push it down into your cake.  The toppers are suitable for cakes sized 4" / 6" / 8" / 10" / 12" of any shape.

How long will it take for my order to get to me?

All orders are dispatched 7/8 DAYS from the date of payment - the toppers are all made to order.  For example if you order on the 7th of the month your dispatch date will be the 14th.    

How is my order sent to me?

Most orders for mainland UK are dispatched by Myhermes 3/5 day couriers. UK Highlands & Islands are dispatched by royal mail and Europe by airmail

How do I pay for my order?

All online orders are paid for using the Paypal secure payment website.  We don't take card payments over the phone. 

Personal cheques, company cheques and postal orders are no longer accepted. 

How will I know that my order has been accepted?

Your paypal receipt is your confirmation that you have successfully completed the checkout process.  The workshop is extremely busy so unfortunately there isn't usually time to send additional confirmation emails as we are only a small business with minimal staff - but if you are concerned please don't hesitate to email me.

Can the wired toppers be eaten?

No they can't be eaten.  Although they are made of icing you must NEVER eat anything that has had a wire inserted.  The glitter is food contact safe but if any glitter falls onto your cake please brush it off before eating.

How is my order packaged?

Each order is very carefully packaged to minimise the risk of damage in the post.  If your order is damaged it must be received back at The Cake Topper Shop before a refund can be given.

How long have you been doing this?

Alison has been designing and decorating cakes and making cake decorations since 1991.

I've got a idea for my own topper for my wedding/celebration.  Can you make it for me?

We'll do our best.  Please email details to thecaketoppershop.net@gmail.com

Can I collect the item in person?

Sorry no.  Due to high volume of work and no public access to the workshop personal collections are not allowed under any circumstances.